Privacy policy

Last updated: Aug 1, 2026

FreshVault (“FreshVault,” “we,” “us,” or “our”) operates freshvaultstore.com and provides the products, content, features, tools, and services available through the website (collectively, the “Services”).

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer and sell our products to you.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with the Services.

By using the Services, you acknowledge the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact Information

This may include your name, email address, telephone number, billing address, and shipping address.

Order and Transaction Information

This may include the products you view or purchase, items placed in your shopping cart, order history, payment status, returns, refunds, cancellations, shipping details, and tracking information.

Payment Information

Payments are processed by Shopify and authorized payment providers. FreshVault does not directly store complete credit or debit card numbers.

Account Information

If customer accounts are available and you create an account, we may process information such as your login details, account preferences, and saved information.

Communications

We collect information you provide when contacting customer support, submitting a request, responding to a survey, providing feedback, or otherwise communicating with us.

Device and Usage Information

We may collect information about your device, browser, network connection, IP address, device identifiers, pages viewed, links clicked, referring website, and how you interact with the Services.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, analyze performance, prevent fraud, and provide or measure advertising where those services are enabled.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information.

• Automatically when you access or use the Services, including through cookies and similar technologies.

• From service providers and business partners that assist with operating the store, processing payments, fulfilling orders, delivering packages, preventing fraud, providing analytics, or conducting marketing.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process payments and complete purchases.

• Confirm, fulfill, ship, and deliver orders.

• Provide tracking information and order updates.

• Process returns, refunds, cancellations, replacements, and address corrections.

• Respond to customer-support requests and communicate with you.

• Create and manage customer accounts where available.

• Operate, maintain, personalize, and improve the Services.

• Remember your preferences and shopping activity.

• Analyze store traffic, performance, customer behavior, and product interest.

• Send marketing or promotional communications where you have opted in or where otherwise permitted by law.

• Detect, investigate, and prevent fraud, abuse, security incidents, unlawful activity, and violations of our policies.

• Comply with legal obligations and valid legal requests.

• Protect the rights, property, safety, and security of FreshVault, our customers, Shopify, and others.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate the Services, including to the following categories of recipients:

Shopify and Payment Providers

Shopify hosts our store and supports checkout, payment processing, fraud prevention, customer accounts, analytics, and related ecommerce services.

Fulfillment and Delivery Providers

We may provide information such as your name, shipping address, telephone number, email address, and order details to our fulfillment provider, warehouses, logistics providers, and shipping carriers so they can prepare and deliver your order.

Technology and Service Providers

We may disclose information to providers that assist with website hosting, cloud storage, analytics, customer support, email services, security, fraud prevention, accounting, legal services, and business operations.

Advertising and Marketing Partners

Where advertising, analytics, or marketing services are enabled, information may be disclosed to platforms that help us deliver, personalize, or measure advertisements and communications.

Legal and Safety Disclosures

We may disclose information when required by applicable law, regulation, court order, subpoena, or other valid legal process. We may also disclose information when reasonably necessary to protect rights, safety, security, and prevent fraud or unlawful conduct.

Business Transactions

Personal information may be disclosed in connection with a proposed or completed merger, financing, reorganization, sale, transfer, or acquisition involving all or part of FreshVault.

We may also disclose information when you direct us to do so or provide your consent.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify. Shopify collects and processes information about your access to and use of the Services to operate, secure, and improve its platform and related services.

Information submitted through the Services may be transmitted to Shopify and authorized service providers located in countries other than the country where you live.

Shopify’s handling of personal information is also governed by its own privacy policies and terms.

COOKIES, ANALYTICS, AND ADVERTISING

We and our service providers may use cookies and similar technologies for purposes such as:

• Operating essential website and checkout functions.

• Keeping your shopping cart active.

• Remembering your preferences.

• Understanding website traffic and performance.

• Preventing fraud and protecting account security.

• Measuring marketing and advertising performance.

• Personalizing content or advertising where permitted.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect website or checkout functionality.

Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as the “sale” or “sharing” of personal information.

Where required by law and supported by our privacy settings, we recognize legally valid opt-out preference signals, such as Global Privacy Control.

MARKETING COMMUNICATIONS

We may send promotional emails if you subscribe or otherwise consent to receive them.

You may unsubscribe at any time by selecting the unsubscribe link included in the email. Even after unsubscribing from promotional communications, you may continue receiving non-promotional communications related to your orders, account, refunds, or customer-support requests.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee that personal information will always remain completely secure.

Please do not send sensitive payment information or passwords through regular email.

DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Provide the Services and complete transactions.

• Maintain order, tax, accounting, and business records.

• Provide customer support.

• Prevent fraud and security incidents.

• Resolve disputes.

• Enforce our agreements and policies.

• Comply with applicable legal obligations.

The specific retention period depends on the type of information, the reason it was collected, and applicable legal requirements.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request a portable copy of certain personal information.

• Object to or restrict certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising, sale, or sharing activities.

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy request, contact freshvaultsupport@gmail.com.

We may request information necessary to verify your identity before completing a request. An authorized agent may be required to provide proof that they have permission to act on your behalf.

We will not discriminate against you for exercising a privacy right available under applicable law.

CHILDREN’S PRIVACY

The Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

A parent or legal guardian who believes a child has provided personal information may contact us and request that the information be deleted.

INTERNATIONAL DATA TRANSFERS

Personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Where required by applicable law, appropriate safeguards or recognized legal transfer mechanisms will be used.

THIRD-PARTY WEBSITES

The Services may contain links to websites, apps, or platforms operated by third parties.

FreshVault is not responsible for the privacy, security, content, or practices of third-party services. We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal obligations, or the Services.

When changes are made, we will publish the revised Privacy Policy on this page and update the “Last updated” date.

For questions about this Privacy Policy, our privacy practices, or a privacy request, contact:

FreshVault Customer Support

Email: freshvaultsupport@gmail.com

Website: freshvaultstore.com