Terms of service

Last updated: June 25, 2026

OVERVIEW

This website is operated by FreshVault. Throughout this website, the terms “we,” “us,” and “our” refer to FreshVault.

FreshVault offers this website, including all information, products, services, and tools available through it, to you conditioned upon your acceptance of these Terms of Service.

By visiting our website or purchasing something from us, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not use our website or services.

SECTION 1 - ELIGIBILITY

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order. You are responsible for protecting your account information and password, if applicable.

SECTION 2 - PRODUCTS

We make reasonable efforts to display our products, colors, photographs, specifications, and descriptions accurately. However, the appearance of a product may vary depending on your screen and device settings.

Product descriptions, prices, availability, and specifications may be changed at any time without notice. We may discontinue products or limit the quantity available for purchase.

Products must be used according to the instructions provided. FreshVault is not responsible for damage caused by misuse, improper storage, unauthorized modification, or failure to follow product instructions.

SECTION 3 - ORDERS

Submitting an order constitutes an offer to purchase. We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including because of suspected fraud, incorrect pricing, product unavailability, payment problems, or shipping restrictions.

An order is not considered accepted until payment has been successfully processed and an order confirmation has been issued.

Please review your order carefully before submitting it. We may be unable to change or cancel an order after it has entered processing.

If we cancel an order after payment has been received, we will issue a refund to the original payment method.

Products purchased through FreshVault are intended for personal or household use and may not be purchased for unauthorized commercial resale.

SECTION 4 - PRICES AND PAYMENT

All prices are listed in United States dollars unless otherwise stated.

Prices, discounts, and promotions may change without notice. The price charged will be the price shown when the order is submitted, excluding any applicable taxes or separately disclosed charges.

You agree to provide complete and accurate billing and payment information. You confirm that you are authorized to use the payment method provided.

Payments are processed through Shopify and its authorized payment providers. We do not directly store complete credit-card information.

SECTION 5 - SHIPPING AND DELIVERY

Orders are generally processed within 1–3 business days. Estimated delivery within the United States is 8–15 business days after processing unless otherwise stated.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carriers, severe weather, customs, incorrect addresses, high order volume, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after processing begins.

Tracking information will be provided when available. Additional shipping information is available in our Shipping Policy.

SECTION 6 - REFUNDS AND GUARANTEE

Purchases are covered by our 30-Day Money-Back Guarantee and are subject to our Refund Policy.

Customers must contact us within 30 days after receiving an order to request a refund. Depending on the circumstances, we may request photographs, videos, order details, or other reasonable information needed to evaluate the request.

Please do not mail a product back unless we provide return instructions. Some approved refunds may not require the product to be returned.

Refunds are issued to the original payment method. Processing times may vary depending on the bank or payment provider.

Our complete Refund Policy is available through the policy links on our website and checkout.

SECTION 7 - DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us promptly at kevinvasquez72008@gmail.com.

Include your order number and clear photographs or video showing the problem. We will review the information and provide an appropriate solution when the claim is approved.

SECTION 8 - OPTIONAL AND THIRD-PARTY SERVICES

Our website may contain tools, services, applications, or links operated by third parties, including Shopify and payment providers.

Third-party services are governed by their own terms and privacy policies. We are not responsible for the content, availability, security, or practices of third-party websites or services.

FreshVault is powered by Shopify, but purchases made through this store are transactions between the customer and FreshVault. Shopify is not the seller of FreshVault products.

SECTION 9 - INTELLECTUAL PROPERTY

The FreshVault name, website design, written content, graphics, logos, photographs, videos, and other store materials are owned by FreshVault or used with permission from their respective owners.

You may use the website for personal, noncommercial purposes. You may not reproduce, modify, distribute, sell, republish, scrape, or commercially exploit store content without prior written permission.

SECTION 10 - PROHIBITED USES

You may not use this website or its services:

For an unlawful, fraudulent, or malicious purpose;

To violate any applicable law or regulation;

To infringe intellectual-property or privacy rights;

To submit false or misleading information;

To transmit viruses, malware, or harmful code;

To interfere with the security or operation of the website;

To collect personal information about others without authorization;

To send spam, phishing messages, or unwanted solicitations; or

To attempt unauthorized access to any account, system, or service.

We may restrict or terminate access when we reasonably believe these Terms have been violated.

SECTION 11 - ACCURACY OF INFORMATION

Information on this website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or delivery estimates.

We reserve the right to correct inaccurate information and update or cancel affected orders. If an order is canceled after payment, the applicable amount will be refunded.

SECTION 12 - REVIEWS AND FEEDBACK

When you submit a review, photograph, suggestion, or other feedback, you confirm that you have the right to provide it and that it does not violate another person’s rights.

You grant FreshVault permission to use, reproduce, publish, and display submitted feedback for operating and promoting the store, unless prohibited by applicable law.

We may remove content that is fraudulent, unlawful, abusive, misleading, or otherwise inappropriate.

SECTION 13 - PRIVACY

Personal information collected through this website is handled according to our Privacy Policy.

Because this store is hosted by Shopify, certain information may be processed by Shopify and authorized service providers to operate the store, process payments, prevent fraud, deliver orders, and provide customer support.

Our complete Privacy Policy is available through the policy links on our website and checkout.

SECTION 14 - DISCLAIMER OF WARRANTIES

To the maximum extent allowed by law, this website and its services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or error-free. Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

Any express guarantee offered in our Refund Policy remains subject to the conditions stated in that policy.

SECTION 15 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, FreshVault and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products.

Nothing in these Terms limits liability that cannot legally be limited, including rights provided by applicable consumer-protection laws.

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold FreshVault and its service providers harmless from third-party claims arising from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

SECTION 17 - SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain effective.

SECTION 18 - TERMINATION

We may suspend or terminate access to the website when these Terms are violated. Obligations and liabilities incurred before termination will continue to apply.

SECTION 19 - GOVERNING LAW

These Terms are governed by applicable United States law and the laws of the State of Maryland, without limiting any mandatory consumer rights provided by the customer’s jurisdiction.

SECTION 20 - CHANGES TO THESE TERMS

We may update these Terms by publishing a revised version on this page. Material changes will take effect as required by applicable law.

Continued use of the website after an update constitutes acceptance of the revised Terms.

SECTION 21 - ENTIRE AGREEMENT

These Terms, together with our Refund Policy, Privacy Policy, and Shipping Policy, constitute the agreement between you and FreshVault concerning use of this website and purchases from the store.

SECTION 22 - CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

FreshVault
Email: kevinvasquez72008@gmail.com