Shipping policy

SHIPPING POLICY

Last updated: August 1, 2026

ORDER PROCESSING

FreshVault orders are generally processed within 1–3 business days.

Business days do not include weekends or U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume, processing may take slightly longer.

SHIPPING COSTS

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping rates and promotional shipping offers may vary depending on the order, destination, and current promotion.

ESTIMATED DELIVERY

After an order has been processed and shipped, estimated delivery within the United States is 8–15 business days.

Processing time and delivery time are separate. For example, an order may require 1–3 business days for processing before the estimated delivery period begins.

Delivery dates are estimates and are not guaranteed.

INTERNATIONAL SHIPPING

International shipping may be available for certain destinations shown during checkout.

International delivery times vary depending on the destination, shipping carrier, customs processing, and local delivery services.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country, unless otherwise stated during checkout.

TRACKING INFORMATION

Tracking information will be emailed to the address used at checkout when it becomes available.

Tracking updates may take several business days to appear after an order has been processed or shipped.

Some orders may be delivered in separate packages. When this occurs, you may receive more than one tracking number.

SHIPPING DELAYS

Shipping delays may occur because of:

• Carrier delays
• Severe weather or natural disasters
• Customs processing
• Holidays
• High order volume
• Incorrect or incomplete shipping information
• Transportation disruptions
• Other circumstances outside our reasonable control

FreshVault is not responsible for delays caused by shipping carriers, customs authorities, or events outside our control.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your name, street address, apartment or unit number, city, state, postal code, country, email address, and telephone number before submitting your order.

Contact us as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after processing or fulfillment has begun.

FreshVault is not responsible for packages delivered to an address entered incorrectly by the customer.

FAILED OR RETURNED DELIVERIES

If a package is returned because of an incorrect address, incomplete address, refused delivery, or unsuccessful delivery attempt, contact FreshVault Customer Support.

Additional shipping charges may apply before the order can be shipped again.

LOST, MISSING, OR STOLEN PACKAGES

If your tracking information shows no movement for an extended period or your order has not arrived within the estimated delivery period, contact us at freshvaultsupport@gmail.com.

Please include your order number and the email address used at checkout.

We may review the tracking information and contact the shipping carrier or fulfillment provider before offering a replacement, refund, or other resolution.

If tracking shows that a package was delivered but you cannot locate it, please:

• Check around the delivery location
• Ask household members or neighbors
• Check with the building office or mailroom
• Contact the shipping carrier

FreshVault is not responsible for packages stolen after confirmed delivery, except where required by applicable law.

DAMAGED PACKAGES

If your order arrives damaged, defective, incomplete, or incorrect, contact freshvaultsupport@gmail.com promptly.

Include your order number and clear photos or video showing the package and product condition.

For additional information, review our Return and Refund Policy.

For shipping assistance, contact:

FreshVault Customer Support

Email: freshvaultsupport@gmail.com

Website: freshvaultstore.com