Refund policy

30-Day Money-Back Guarantee

FreshVault offers a 30-day money-back guarantee. You have 30 days after your order is delivered to request a refund.

To request a refund, email us at kevinvasquez72008@gmail.com with your order number and the email address used at checkout. We may request a photo or brief explanation if the product arrived damaged, defective, or incorrect.

Returns

You do not need to ship the product back to receive an approved refund under our 30-day guarantee. Do not send products to any address unless our support team specifically instructs you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If it arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can make it right.

Cancellations and Address Changes

Contact us as soon as possible if you need to cancel your order or change the shipping address. We cannot guarantee changes after processing or fulfillment has begun.

Refunds

We will notify you when your refund request has been reviewed. Approved refunds are returned to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at kevinvasquez72008@gmail.com.

This policy does not limit any consumer rights provided by applicable law.