Refund policy

Last updated: August 1, 2026

30-Day Money-Back Guarantee

FreshVault offers a 30-day money-back guarantee. You may request a refund within 30 days after your order is delivered.

To request a refund, email freshvaultsupport@gmail.com and include:

Your order number
The email address used at checkout
A brief explanation of the issue
Photos or video if the item arrived damaged, defective, or incorrect

Requests submitted more than 30 days after delivery may not be eligible, except where required by applicable law.

Returns

Please do not mail a product to any address unless FreshVault Customer Support provides you with return instructions.

In many cases, an approved refund will not require the product to be shipped back. Depending on the circumstances, we may request additional information or provide specific return instructions before approving a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly at freshvaultsupport@gmail.com.

Include your order number and clear photos or video showing the issue. After reviewing your request, we may provide a replacement, partial refund, or full refund, depending on the circumstances.

Missing Orders

If your order has not arrived within the expected delivery period, contact us at freshvaultsupport@gmail.com with your order number.

We may review the tracking information and contact the shipping carrier or fulfillment provider before offering a replacement or refund.

Customers are responsible for providing a complete and accurate shipping address. FreshVault cannot guarantee a refund or replacement when an order is delivered to an address entered incorrectly at checkout.

Cancellations and Address Changes

We will try to accommodate your request, but we cannot guarantee cancellations or address changes after processing or fulfillment has begun.

Refund Approval

We will notify you after your refund request has been reviewed.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, contact freshvaultsupport@gmail.com.

Policy Abuse

FreshVault reserves the right to deny refund requests involving suspected fraud, repeated policy abuse, intentional damage, product misuse, or false information, except where prohibited by applicable law.

For return or refund assistance, contact:

FreshVault Customer Support
Email: freshvaultsupport@gmail.com
Website: freshvaultstore.com

This policy does not limit any consumer rights provided by applicable law.